#1234 Open High Priority

Unable to export data from dashboard

Created Mar 22, 2026
Assigned to
MR
Maria Rodriguez
JD
John Doe Mar 22, 2026 at 10:15 AM

Hi, I'm trying to export the analytics data from my dashboard but the export button doesn't seem to work. When I click it, nothing happens. I've tried both Chrome and Firefox.

I need this data for a quarterly report that's due by end of week. Could you please look into this urgently?

MR
Maria Rodriguez Agent Mar 22, 2026 at 11:03 AM

Hi John, thanks for reaching out! I understand this is urgent with your quarterly report.

I've been able to reproduce the issue. It appears the export function was affected by our latest update. Our engineering team is already working on a fix.

In the meantime, I can manually export the data for you. Could you let me know the date range and which metrics you need?

JD
John Doe Mar 22, 2026 at 11:30 AM

That would be great, thank you! I need the data from January 1 to March 21 for page views, unique visitors, and conversion rate. A CSV format would be perfect.

MR
Maria Rodriguez Agent Mar 22, 2026 at 12:15 PM

I've attached the CSV export with the requested data. The export fix should be deployed by tomorrow morning. I'll follow up once it's live.